Which facilities are open?

All our facilities are closed from 24 March. This is Puke Ariki Library, Museum, Research Centre, Store and i-SITE, and the Community Libraries (Inglewood, Bell Block, Waitara, Urenui and Ōākura) and the Mobile Library. All public programmes and events are also cancelled across Puke Ariki and Community Libraries. 

What museum services can I use while you're closed?

The heritage collections and online research resources are available via the website and we also have a virtual tour of our recent Whare Kahurangi exhibition.

What library services can I use while you're closed?

The digital library gives you free access to best-selling eBooks, eAudiobooks, eMagazines and eNewspapers as well as films and television programmes.

Is WiFi still available outside of the Library?

As of 29 March the WiFi has been switched off at all Puke Ariki Libraries and won’t be available outside of our already-closed buildings.
This is in keeping will Alert Level 4 and the directive that people mustn’t congregate in public spaces.

We want to keep our community connected so if you or someone you know can’t access the internet, Puke Ariki has partnered with Skinny JUMP to get you online. 
Skinny Jump is a low-cost, pre-pay internet service for people who don't have a broadband connection at home. There is no fixed term contract, you don’t need a landline and there is no credit check required.
Find out more here.

How can i access the internet if i can't come into the Library?

We want to keep our community connected so if you or someone you know can’t access the internet, Puke Ariki has partnered with Skinny JUMP to get you online. 

Skinny Jump is a low-cost, pre-pay internet service for people who don't have a broadband connection at home. There is no fixed term contract, you don’t need a landline and there is no credit check required.
Find out more here.

How do I know if I'm eligible for Skinny Jump?

Skinny Jump specifically supports those most at risk of digital exclusion, as identified in the government's digital inclusion blueprint.
If one or more of the following sounds like you, then you would probably be eligible:

  • Families with children
  • Job seekers
  • Seniors
  • People with disabilities
  • Refugees and migrant communities
  • Those in social housing
  • There may be other circumstances that make you eligible.

The best way to find out whether you're eligible for Skinny Jump is to give us a call. For more information check out Skinny Jump

 

Can I apply for a library card while you’re closed?

Yes, during our period of closure, residents are welcome to apply for a library card through the website

This will give you immediate access to an array of digital resources, including eBooks, eAudiobooks, film and tv apps and databases, and lots of digital content for children.

Digital access will last for 12 months. When we reopen, new applicants can visit their local library to obtain and validate their physical library card.

I don’t want to use the digital library, is there any way I access physical books?

All our facilities (including the Community Libraries and Mobile Library) are closed until further notice, so there is no access to physical books.

My library books are due back soon, how do I renew them?

From 20 March the due dates for all checked-out materials have been extended. No books will be due back until after we reopen and no fees will be accrue during this time.
The after-hours return slots outside of each library are now closed, please keep hold of your items.

If I can’t renew my books, will fines still accrue?

From 20 March the due dates for all checked-out materials have been extended. No books will be due back until after we reopen and no fees will be accrue during this time.

 

My library account isn’t showing that my loans have been extended?

Please disregard the information in your account. From 20 March the due dates for all checked-out materials have been extended. No books will be due back until after we reopen and no fees will be accrue during this time.

Can I still place holds through the catalogue?

Holds can't be placed on physical items but you can access and place holds on eBooks and eAudiobooks through BorrowBox, Libby and OverDrive.

I’ve received an email/SMS text message that my loans are due back?

Please disregard the information in your account. We’re working to update all our systems, but as of 20 March the due dates for all checked-out materials have been extended and nothing will be due back until after we reopen.

What if some of my holds are ready to pick up?

All our facilities are closed from 24 March. Any holds will continue to be held at the Libraries and no charges will accrue for customers.

Will the mobile library be continuing its routes?

All our facilities are closed from 24 March, this includes the Mobile Library. 

Are there any changes to the housebound readers service?

As of 24 March the Housebound Readers service is suspended until further notice. Current users will be contacted individually.

I’m using PressReader and it says ‘Complimentary access: 1 day 23 hours left’ does this mean I can’t use PressReader after this time?

No, please disregard this message. During this period our systems may still display old information but you can still continue to use Pressreader.

Why can’t I access Taranaki Daily News via PressReader?

A number of Stuff titles (including the Taranaki Daily News) have been removed from PressReader by the vendor.

My library card is about to expire. How can I renew it?

All library cards that are due to expire during library closures will be extended to 2021.

I have a question about my account or library services, who should I contact?

Please contact us on 06-759 6060 or through our online contact us form.

Are the school holiday programmes at Puke Ariki and Community Libraries cancelled?

Yes, all events and public programmes are cancelled at Puke Ariki and Community Libraries until further notice.

What hygiene measures are you taking to make sure the books are clean?

We are following guidelines from the Ministry of Health in regards to our surfaces and materials.

Can I book or change transportation or accommodation by phone through the i-SITE?

Yes, please call us on 06 7596146 or email i-site@npdc.govt.nz 

Updated 23 March

NPDC has reviewed Puke Ariki operations following the Government’s announcement on the COVID-19 alert level, all Puke Ariki and Community Library facilities are closed until further notice.

This includes:
- Puke Ariki Museum
- Puke Ariki Library
- Taranaki Research Centre
- Puke Ariki Store
- New Plymouth i-SITE
- Inglewood Library and Service Centre
- Bell Block Library and Service Centre
- Waitara Library and Service Centre
- Ōākura Library
- Urenui Library
- Mobile Library

We’re sorry for the inconvenience but we know our customers will understand this is an unprecedented situation and safety comes first.

During this time, we invite you to experience Puke Ariki from home and discover our digital library collections and the museum’s online resources.

You will find more information about protecting yourself, your colleagues, and your whānau at Ministry of Health website https://www.health.govt.nz/  

NPDC wants to assure the public that our priority is to keep providing the services that will help our households and businesses through this and back on their feet when it’s over.